HOW TO REACH US
Phone: 636.757.7350
Fax: 636.757.7352
3250 Elm Point Industrial Drive
St. Charles, MO 63301

CLINIC HOURS
Mon & Wed: 7AM - 8PM
Tue: Thurs: Fri: 7AM - 6PM
Sat: 7AM - 1PM
Sun Closed

Submit Your Birthday Pet!

Customer Satisfaction Survey

Please take a few minutes to fill out this survey on the timeliness and quality of the service you received at Elm Point Animal Hospital. We rely on your feedback to help us improve our services. All answers will be kept confidential. Thank you for your participation.

Have you visited Elm Point within the last year?:

When you called to schedule an appointment, were you put on hold?:

Was it easy to make an appointment by phone?:

Was the person who scheduled your appointment with courteous and helpful? :

Did you have to wait longer than expected for an appointment?:

Were the receptionists courteous and helpful on the day of your appointment? :

Did you wait in the reception area beyond your scheduled appointment time?:

Did you wait long in the exam room before the veterinarian appeared?:

Did the support staff member clearly identify themselves and their qualifications?:

Do you feel the technician/assistant was competent in his/her field? :

Did the technician/assistant showed concern for you and your pets’ needs?:

Did the technician/assistant respond to your requests within a reasonable time period?:

Was the technician/assistant professional?:

Were you able to see the veterinarian of your choice?:

Did you feel that your veterinarian spent an adequate amount of time with you?:

Did you feel the veterinarian was competent in his field?:

Did you feel the veterinarian was friendly, concerned, and attentive?:

Did you feel that the veterinarian’s examination was thorough?:

Did you feel the veterinarian gave a thorough explanation of your pet’s condition & treatment options?:

Did the veterinarian include you in the healthcare decision?:

Please list any area in which our services could be improved:

Your Name:

Pet's Name:

Street Address:

City, State, Zip:

Phone Number:

Would you like someone to contact you regarding your responses to this survey?: